Terms and Conditions:
We accept returns only under the following conditions:
Manufacturing Defect or Damage
The product may be returned if it has a proven manufacturing defect or arrives in a damaged or disfigured condition that affects its intended use.Mismatch in Product Details
A return is applicable if the delivered product’s material specifications or overall dimensions do not match the details mentioned on the product page at the time of order.Transit Damage
If the product is damaged more than 50% during transit, a return or replacement will be initiated after verification.
In case of minor damage that can be repaired or rectified, we will arrange repair or replacement of affected parts, as deemed appropriate.
Important Notes
Any issue must be reported within 24–48 hours of delivery, along with clear photos or videos for assessment.
Products showing signs of use, installation, or alteration will not be eligible for return.
Our team reserves the right to inspect and verify the claim before approving a return, replacement, or repair.
Delivery Timeline
The standard delivery time for non-stock or made-to-order products is approximately 30–45 working days, as per general business terms.
Any specific delivery milestone or committed delivery date will be confirmed only after acceptance of the purchase order and may vary based on production schedules and logistics.
Delivery Scope
All deliveries are strictly limited to ground-floor delivery only.
Customers are requested to ensure easy ground-floor access at the delivery location.
If upper-floor delivery is required, customers must arrange a service lift or ground-floor pickup in advance before placing the order.
Shipping & Tracking
We work with reliable and trusted shipping partners to minimize transit-related issues.
While most shipments include tracking facilities, some delivery partners may not provide real-time tracking.
In such cases, our team will share delivery updates manually with the customer to keep them informed of the shipment status.
Additional Notes
Delivery timelines may be affected by factors such as location, weather conditions, transportation restrictions, or unforeseen logistical delays.
Any special delivery requirements must be communicated at the time of order confirmation.
We are committed to protecting the privacy and personal information of our customers, partners, and website visitors. This Data Protection Policy explains how we collect, use, store, and safeguard your data.
Information We Collect
We may collect the following information when you interact with us or place an order:
Name, contact number, email address, and billing/shipping address
Business details such as company name and GST information (where applicable)
Order details, communication records, and payment-related information
Website usage data for improving user experience
Use of Information
The information collected is used solely for:
Processing and fulfilling orders
Communicating order status, delivery updates, and support requests
Improving our products, services, and customer experience
Compliance with legal, tax, and regulatory requirements
Data Protection & Security
All personal and business data is handled with strict confidentiality.
We implement appropriate technical and organizational security measures to protect data against unauthorized access, loss, misuse, or disclosure.
Access to customer data is restricted to authorized personnel only.
Data Sharing
We do not sell, rent, or trade customer information to third parties.
Data may be shared only with trusted service providers (such as logistics or payment partners) strictly for order fulfillment and service delivery purposes.
Such partners are required to maintain the confidentiality and security of the shared data.
Data Retention
Personal data is retained only for as long as necessary to fulfill business, legal, or contractual obligations.
Once no longer required, data is securely deleted or anonymized.
Customer Rights
Customers have the right to:
Request access to their personal data
Request correction or updating of inaccurate information
Request deletion of data, subject to legal and regulatory obligations
Policy Updates
We reserve the right to update or modify this Data Protection Policy at any time. Any changes will be reflected on our website or official communication channels.
Contact Information
For any questions, concerns, or requests related to data protection or privacy, please contact our support team through our official communication channels.
All product designs, concepts, drawings, images, and specifications displayed on our website, catalogues, and marketing materials are the intellectual property of the company unless stated otherwise.
Design Variations
Our products may feature minor variations in design, finish, dimensions, or detailing due to the nature of materials, craftsmanship, and manufacturing processes.
Such variations do not affect the overall functionality, quality, or structural integrity of the product and are not considered defects.
Custom & Handcrafted Products
Many of our products are handcrafted or made-to-order, which may result in slight differences between the product images and the final delivered item.
These variations are inherent to handcrafted furniture and contribute to the uniqueness of each piece.
Design Modifications
We reserve the right to make minor design or construction changes that improve product durability, safety, or performance without prior notice, provided the overall appearance and purpose of the product remain unchanged.
Any major design change will be communicated and confirmed with the customer before production.
Intellectual Property Rights
Copying, reproducing, modifying, or distributing our product designs, drawings, images, or specifications without written permission is strictly prohibited.
Unauthorized use of our designs may result in legal action.
Custom Design Requests
Custom designs or modifications are developed based on customer requirements and approvals.
Once a custom design is approved and production has begun, changes, cancellations, or returns may not be permitted.
Policy Acceptance
By placing an order with us, the customer acknowledges and agrees to this Product Design Policy.
We are committed to conducting business in a fair, ethical, and responsible manner. Our Fair Trade Policy reflects our dedication to transparency, integrity, and respect for people involved across our supply chain.
Ethical Sourcing
We source raw materials and components from responsible and lawful suppliers who follow ethical business practices.
Preference is given to suppliers who comply with local labor laws, environmental regulations, and trade standards.
Fair Labor Practices
We ensure safe and healthy working conditions for all employees and artisans.
Workers are paid fair wages in accordance with applicable laws and industry standards.
We strictly prohibit child labor, forced labor, and any form of exploitation.
Equal opportunity is provided without discrimination based on gender, caste, religion, or background.
Artisan & Craft Support
We value and support skilled artisans and craftsmen, ensuring their work is respected, fairly compensated, and ethically represented.
Traditional skills and craftsmanship are preserved through responsible production practices.
Transparency & Business Integrity
We maintain transparency in pricing, product information, and business transactions.
All business dealings are conducted with honesty, fairness, and mutual respect.
Bribery, corruption, or unethical trade practices are strictly not tolerated.
Environmental Responsibility
We strive to minimize environmental impact by adopting sustainable production methods where possible.
Waste reduction, efficient material usage, and responsible sourcing are encouraged across operations.
Compliance & Accountability
We comply with all applicable local, national, and international trade laws.
Suppliers and partners are expected to adhere to this Fair Trade Policy as a condition of doing business with us.
Policy Commitment
By working with us, suppliers, partners, and customers acknowledge and support our commitment to fair and ethical trade practices.
